Senior Medical Receptionist
Lead the front desk of a premium sports medicine and longevity practice. A full time, hands-on senior role for someone who takes pride in accuracy and in looking after patients well.
Apply nowAbout us
Progressive Sports Medicine is home to Progressive Specialists and the Progressive Longevity Clinic. We bring sports and exercise medicine, exercise physiology, dietetics and advanced testing (DEXA and VO2 max) together under one roof, and we are an ACSEP accredited training practice. Our patients and referrers expect a high standard, and our front desk is a big part of how we deliver it.
The role
You will be the senior face of the practice, leading the front desk day to day and working closely with our Practice Manager and administration team. Over time you will take on a meaningful share of the Practice Manager's process and quality work, so there is genuine responsibility and room to grow.
- First point of contact for patients, in person and by phone
- Managing arrivals, bookings, payments and daily reconciliations
- Accurate billing across Medicare, private, DVA, WorkCover and CTP, including bulk billing consent
- Daily clinic checking so bookings, billing and records meet our standards
- Supporting the Practice Manager with compliance and process improvement
- Working within Xestro, 3CX phones, Snapforms and Google Workspace
About you
Essential
- Proven experience as a senior or lead medical receptionist, ideally in a specialist or premium clinic
- Strong medical billing knowledge (Medicare and private; WorkCover or CTP a real plus)
- Confident with a cloud practice management system (Xestro an advantage, comparable systems fine)
- Meticulous, reliable and hard working, with a calm, professional manner under pressure
- Excellent communication and genuine care for patient experience
- Current right to work in Australia
Desirable
- Background in sports medicine, allied health or private longevity medicine
- Familiarity with 3CX or similar phone systems and online intake forms
- Understanding of practice accreditation and privacy obligations
What we offer
The details
- Full time, Monday to Friday, 8:30 am to 5:00 pm
- Commences Monday 25 January 2027, beginning with an orientation week
- Six month probation period
- Based on site at 121 Norton Street, Leichhardt NSW 2040
How to apply
Email your CV and short answers to these three questions to recruitment@progressivespecialists.com.au:
- What is one thing about our practice that appeals to you?
- What is your experience with medical billing (Medicare, private, and WorkCover or CTP), and which practice management systems have you used?
- Tell us about a time your attention to detail caught an error, or you took ownership of a problem at work.
Applications close Friday 28 November 2026. We review as they arrive, so early applications are encouraged.
Email your applicationProgressive Sports Medicine is an equal opportunity employer. We thank all applicants; only those shortlisted for interview will be contacted.