Progressive Longevity Program Terms and Conditions

Version 2.2 · Last updated 26 September 2026. This document is reviewed regularly and the current version is always available on this page.

This page sets out the terms and conditions on which the Progressive Longevity Program is provided (Part A) and the terms that apply to the Progressive Longevity digital platform (Part B). It should be read together with our Privacy Policy before commencing any element of the program. By acknowledging these terms on the patient registration form, you confirm that you have read, understood and agree to the current version as dated on this page.

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1. Nature of the Service

The Progressive Longevity Program is a specialist-led medical service designed to assess, interpret and optimise health across metabolic, cardiovascular and physical domains.

This service:

• Is delivered within a Sport and Exercise Medicine consultation framework.
• Focuses on risk identification, prevention and performance optimisation.
• Provides evidence-based assessment and management. Recommendations are grounded in current clinical evidence and professional standards.
• Is not a general screening service and does not assess for all possible conditions.
• Addresses the specific health domains assessed within the program. It does not monitor or manage all aspects of a patient's health, which remains the role of the patient's general practitioner (see clause 17).
• Is not a concierge or on-demand medical service, and is not an emergency service (see clause 9).

All investigations and recommendations are:

• Based on clinical assessment.
• Individualised to each patient.

Participation does not guarantee any specific health outcome, including increased lifespan, prevention or reversal of chronic disease, or improvement of any particular condition.

2. Structure of Care

Care is delivered through a structured foundation phase, followed by individualised ongoing care.

Foundation Phase

The initial phase is designed to:

• Establish a detailed baseline.
• Identify risk factors.
• Develop a personalised management plan.

This typically involves a combination of:

• Specialist consultation and review.
• Exercise physiology assessment and review.
• Dietitian consultation and review.
• Selected investigations and testing.

3. Fees and Billing Structure

Patients are provided with an estimated total cost of approximately $2,600 AUD for the foundation phase.

Important:

• This is an estimate only, not a fixed program fee.
• All services are billed individually at the time they are provided.
• The final cost may vary depending on:
  • Clinical findings.
  • Individual requirements.
  • Modifications to the care pathway.

There are:

• No bundled packages.
• No pre-paid program contracts.
• No obligation to proceed beyond any individual consultation.

Any reference to the estimated total in marketing or informational materials is a cost estimate provided for transparency, and is subject to these terms.

4. Indicative Fee Schedule (For Transparency Only)

The following represents a typical breakdown of services contributing to the estimated total cost:

Service	Typical Fee (AUD)
Initial Specialist Consultation (60 min)	$700
Exercise Physiology Assessment (90 min)	$700
Continuous Glucose Monitoring (CGM)	$110
Dietitian Consultation (60 min)	$300
Specialist Review (30 min)	$300
Exercise Physiology Review (60 min)	$300
Dietitian Review (30 min)	$200
Estimated Total	~$2,600 AUD

This schedule:

• Is provided for cost transparency only.
• Does not represent a guaranteed set of services.
• May be modified based on clinical need.

5. Ongoing Care

Following completion of the foundation phase:

• Ongoing care is individualised and clinically directed.
• Additional consultations, testing or referrals:
  • Are arranged only if clinically indicated.
  • Are not included in the estimated foundation cost.
  • Are billed separately.

6. External Investigations and Third-Party Services

Additional investigations (for example, advanced blood tests, imaging or genetic testing):

• May be recommended where clinically appropriate.
• Are performed by independent third-party providers.
• Are paid directly by the patient to those providers.

The clinic:

• Does not receive commissions or financial benefit.
• Is not responsible for the conduct or services of external providers.

7. Medicare, Rebates and Referrals

Services are provided within a specialist medical framework. Medicare rebates apply only where the relevant clinical and administrative criteria are met.

Patients acknowledge that:

• A valid referral from a general practitioner (or other eligible referrer) is required for Medicare rebates to apply to specialist consultations.
• Patients who attend without a valid referral may still be seen, but no Medicare rebate will apply to those consultations.
• Some components of the program are preventative or optimisation-focused and do not attract a Medicare rebate regardless of referral status.
• Allied health services (exercise physiology and dietetics) attract rebates only where a relevant Medicare care plan or eligibility pathway applies.

The practice will advise patients before booking whether a rebate is expected to apply to a given service.

8. Clinical Responsibility and Follow-Up

• All investigations ordered by the treating doctor must be reviewed in a clinical consultation.
• The clinic does not provide:
  • Interpretation of results outside a consultation.
  • Test referrals without appropriate follow-up arrangements.

Patients are responsible for:

• Booking and attending follow-up appointments.

9. Communication, Response Times and Urgent Care

The program is a structured, appointment-based consulting service. It is not a concierge or on-demand medical service, and it does not provide after-hours, urgent or emergency care.

Patients acknowledge that:

• Non-urgent clinical queries between appointments may require a return consultation to be addressed properly, or may take up to 3 business days for a response.
• Messages sent through the digital platform are handled in the same way (see Part B).
• Investigation results are reviewed and discussed in consultations, consistent with clause 8.

If a patient is acutely unwell or their condition is deteriorating, they should contact their general practitioner, call 000, or attend the nearest emergency department. They should not wait for a response through the program or the digital platform.

With the patient's consent, the treating team keeps the patient's general practitioner informed of significant findings and changes in management (see clause 17).

10. Patient Responsibilities

Patients agree to:

• Engage with recommended care.
• Provide accurate health information.
• Attend scheduled appointments.
• Participate in follow-up as advised.

Clinical outcomes are influenced by:

• Patient adherence.
• Lifestyle factors outside the clinic's control.

11. Eligibility and Suitability

• Minimum age: 18 years.
• No maximum age.

All patients:

• Must complete a Specialist Assessment Form.
• Are subject to clinical triage.

The clinic reserves the right to decline or discontinue care where appropriate (see clause 14), including where:

• Care is not clinically suitable.
• There is misalignment with the clinic's model.
• Patients request non-evidence-based treatments.
• The relationship between the clinic, its staff and the patient has broken down or become compromised.

12. Scope of Practice

All care is:

• Evidence-based.
• Within practitioner scope.
• Consistent with professional standards.

The clinic does not provide:

• Non-evidence-based therapies.
• Treatments without clinical indication.

13. Informed Consent for Procedures and Treatments

In addition to the general consent recorded through acceptance of these terms, specific informed consent is obtained before any procedure is performed and before any recommended medical treatment or management plan is commenced. In each case the treating clinician explains the purpose, process, material risks, expected benefits and alternatives (including the option of not proceeding), and consent is documented in the clinical record before proceeding.

Consent is obtained in a form proportionate to the nature of the procedure or treatment:

• Written consent, using a specific consent form, is obtained for invasive procedures (for example, injections and venesection), genetic testing, maximal exercise testing (VO2 Max, which is preceded by a cardiovascular risk screening questionnaire and clinical review and does not proceed where screening identifies an unacceptable risk), and any other procedure or treatment where the treating clinician considers it appropriate.
• For low-risk assessments (for example, strength and functional testing, DEXA, sub-maximal metabolic testing and application of a continuous glucose monitor), consent is discussed with the patient and documented in the clinical record.
• Consent to any medication, supplement or other medical management recommended within the program is likewise discussed and documented.

Patients may decline or withdraw consent at any time without affecting their access to the remainder of the program.

14. Discontinuation and Transfer of Care

Where the clinic exercises its discretion to decline or discontinue care under clause 11, it will:

• Provide the patient with reasonable notice in writing, except where safety concerns require otherwise.
• Complete any care that is clinically necessary in the interim, including review of outstanding investigation results.
• Facilitate transfer of care by providing a clinical summary and copies of relevant records to the patient's nominated general practitioner or new treating practitioner, with the patient's consent.
• Advise the patient of appropriate alternative services where relevant.

Any decision to decline or discontinue care is documented with its rationale, and is never made on discriminatory grounds.

Discontinuation of program care does not affect the patient's entitlement to their health records in accordance with the practice Privacy Policy (see clause 20).

15. Cancellation Policy

The clinic asks for the following minimum notice to cancel or reschedule an appointment:

• Specialist medical (doctor) appointments: 2 business days.
• Allied health appointments (exercise physiology and dietetics): 1 business day.

For longer appointments, such as the 90-minute exercise physiology assessment, as much notice as possible is appreciated so that the reserved time can be offered to another patient.

• The cancellation policy is disclosed at the time of booking and in appointment confirmation and reminder communications.
• Late cancellations or non-attendance may incur a fee of up to 50% of the scheduled fee for the cancelled consultation, as set out in the indicative fee schedule in clause 4.
• This fee reflects a genuine estimate of the costs to the practice of the reserved consultation time and associated administration. It is not a penalty.
• The fee may be waived at the practice's discretion in exceptional circumstances, such as sudden illness or emergency.
• Prepayment may be required for longer appointments, and this will be advised at booking.

Cancellation fees are not eligible for Medicare rebates.

16. Limitation of Liability

The clinic owes each patient a duty to provide its services with due care and skill. Nothing in this clause excludes, restricts or modifies that duty, which applies under the Australian Consumer Law, in contract, at common law, and under the Civil Liability Act 2002 (NSW).

Subject to the above, and to the extent permitted by law, the clinic is not liable for:

• Outcomes influenced by factors outside its control.
• Loss arising from patient non-adherence to agreed management.
• Services provided by independent third parties.

Nothing in this document excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or any other right that cannot lawfully be excluded.

17. Continuity of Care and GP Involvement

The program complements, and does not replace, the care of the patient's general practitioner.

• Patients are strongly encouraged to maintain their own general practitioner, who remains responsible for their general and preventive health care outside the program.
• With the patient's consent, the clinic provides the GP with relevant reports, correspondence and significant findings.
• Patients are encouraged to share relevant findings with their other treating practitioners.

A GP referral is strongly recommended, and is required for Medicare rebates to apply to specialist consultations (see clause 7).

18. Clinical Photography, Teaching and Research

The practice collaborates with the University of Sydney on clinical research and contributes to specialist training.

• Clinical photography, imaging or de-identified case data are used for teaching, research or publication only with the patient's separate, specific consent, obtained in writing at the time.
• Participation is entirely optional and declining has no effect on the patient's care.
• Identifiable material is never used for marketing without separate written consent.

19. Complaints and Feedback

The practice welcomes feedback and takes complaints seriously.

• Concerns can be raised directly with the treating clinician or with the Practice Manager, in person, by phone or in writing. The practice aims to acknowledge complaints promptly and respond within a reasonable timeframe.
• Patients may also contact the Australian Health Practitioner Regulation Agency (AHPRA) at ahpra.gov.au.
• Patients in NSW may contact the Health Care Complaints Commission (HCCC) at hccc.nsw.gov.au or on 1800 043 159.

Privacy-related complaints are addressed in the practice Privacy Policy (see clause 20).

20. Privacy

The practice's handling of personal and health information is governed by its Privacy Policy, which is published on the practice website and linked from the new patient form.

• The current version is always available at www.progressivespecialists.com.au/privacy-policy, and a paper copy is available from reception on request.
• The Privacy Policy covers collection, use and disclosure of information (including overseas administrative support), storage and security, retention, access and correction, and how to make a privacy complaint.
• Clinical records are stored securely in Australia.
• The practice complies with the Privacy Act 1988 (Cth), the Australian Privacy Principles, the Health Records and Information Privacy Act 2002 (NSW) and the Notifiable Data Breaches scheme.

Additional safeguards specific to the Progressive Longevity digital platform are set out in Part B.

21. Document Control and Amendments

• This document carries a version number and date, shown at the top and foot of this page.
• It is reviewed at least every 12 months, or earlier if legislation or practice arrangements change.
• Patients will be given reasonable notice of material changes, and the current version is always available on this page, from the practice on request, and via the digital platform.
• Continued participation in the program after notice of a change constitutes acceptance of the updated terms. Changes do not apply retrospectively to services already provided.

22. Acknowledgement and Consent

By acknowledging these terms on the patient registration form, the patient confirms that:

• They have read and understood the Terms and Conditions (Part A) and the Digital Platform and Cyber Security Terms (Part B) in the version current as at the date shown on this page.
• They are aware that the practice Privacy Policy is available at www.progressivespecialists.com.au/privacy-policy and in paper form on request, and they have had the opportunity to read it.
• They have had the opportunity to ask questions before proceeding.
• They understand that the program cost is an estimate, that services are billed individually, and that costs may vary.
• They understand that this is not a general screening service and that outcomes, including increased lifespan, are not guaranteed.
• They understand that the program is not a concierge, on-demand or emergency service, that responses to non-urgent queries may take up to 3 business days or require a return consultation, and that if acutely unwell they should contact their GP, call 000 or attend an emergency department.
• They are 18 years of age or older.
• They consent to clinical assessment and management as described in this document.
• They understand that consent for specific procedures and treatments will be sought separately (in writing for invasive procedures, genetic testing and maximal exercise testing), and that they may withdraw consent at any time.

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Digital Platform and Cyber Security Terms

These terms govern access to and use of the Progressive Longevity digital platform (the Platform). They apply in addition to Part A and should be read with the practice Privacy Policy.

B1. Access and Accounts

• Platform access is provided as part of participation in the foundation phase. Access is not guaranteed where services are accessed in isolation.
• Each account is personal to the patient and must not be shared.
• Patients are responsible for keeping their login credentials confidential, for using a strong and unique password, and for enabling multi-factor authentication where offered.
• Patients should notify the practice promptly if they suspect their account has been accessed without authority.

B2. Appropriate Use

• The Platform supports the delivery of the program. It is not an emergency service and is not continuously monitored.
• Urgent symptoms or emergencies must be directed to the patient's GP, 000 or the nearest emergency department, not to the Platform (see Part A, clause 9).
• Messages sent through the Platform are reviewed during business hours. A response to a non-urgent clinical query may take up to 3 business days, or the query may require a return consultation (see Part A, clause 9). Clinical interpretation of results occurs in consultations, consistent with Part A, clause 8.
• Patients must not upload unlawful or malicious content or attempt to access other users' information or interfere with the Platform's operation.

B3. Security Measures

The practice maintains a Data Protection and Cybersecurity Policy and Procedure, reviewed regularly, and applies safeguards including:

• Encryption of data in transit and at rest.
• Multi-factor authentication and role-based access controls for staff systems.
• Secure, access-restricted remote-access arrangements for administrative staff.
• Regular review of vendor security documentation for third-party providers.
• Cyber insurance held by the practice.

No digital system can be guaranteed to be completely secure, but the practice takes reasonable steps consistent with its legal obligations to protect patient information.

B4. Data on the Platform

• Health information handled through the Platform forms part of the patient's clinical record and is managed in accordance with the practice Privacy Policy.
• Clinical records are stored in Australia.
• The patient retains their rights of access and correction as set out in the Privacy Policy, regardless of Platform access.

B5. Third-Party Vendor

• The Platform is provided through a third-party software vendor engaged by the practice.
• The practice requires its vendors to meet contractual privacy and security obligations consistent with Australian privacy law.
• The vendor's own terms of use may also apply to the software and will be made available within the Platform.

B6. Withdrawal, Suspension and Discontinuation

• Platform access may be suspended or withdrawn where an account is misused, where care concludes, or where required for security reasons.
• If the Platform is discontinued or the vendor changes, patients will be given reasonable notice where practicable.
• Loss of Platform access never affects the patient's clinical record, which is retained by the practice in accordance with the Privacy Policy and applicable law, nor their right to obtain copies of their records.

B7. Data Breach Response

• The practice complies with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).
• If a data breach occurs that is likely to result in serious harm, the practice will notify affected patients and the Office of the Australian Information Commissioner (OAIC) as required, and will advise patients of recommended steps.